When the order is not what you expected
The way a case is handled is support chat with the order code. This page does not add an open-ended guarantee, a fixed reply deadline, or a factory warranty.
Live chat is the main path
StarPing's Persian-speaking support reads the case in this on-site chat. Put the order code, the email on the order, and a short description in the first message. Use support email when a photo or a longer note needs to stay in a written record.
It does not match the site description
If the goods you received do not match that product page, the terms of use let you start a return request within 30 days of receipt. Starting means contacting support with the order code, not shipping the goods back on your own.
A return and a refund happen only if support approves them. If a refund is approved, it uses the same payment method as the order and the address you provide. This is not a right to cancel because you changed your mind.
Damaged or incomplete package
Do not throw the box away. In the chat, send the order code, the kit model, and photos of the package and its contents so the case can be reviewed. StarPing does not use this page to promise a replacement in a set number of days, or a Starlink factory warranty. Support for that order says what happens next.
The connection did not activate
Payment or submitting a request does not by itself turn the connection on. For use inside Iran, the place of use must be inside Iran and the kit serial or Starlink account email must be on the order. If you already provided those and status is still awaiting review, send that code in the chat. A paid plan for outside Iran is separate and is not a substitute for the free connection inside Iran.
Address, cancellation, and a rejected order
If the address was entered wrong, tell support before the goods leave. After handoff to the carrier, an address correction is not guaranteed. If you changed your mind, still ask support which status the order is in; an automatic return for a change of mind is not offered.
A rejected order shows on order tracking. For a payment that was not confirmed, send the order code so it can be checked. This page does not announce the outcome of that check in advance.
What the first message needs
- The order code and the email on the order.
- The kit model, and if this is about the connection, the serial or Starlink account email.
- For damage or a missing item: photos of the package and contents, before you discard the box.
- For an address: the correct address text, only if the goods have not left yet.